Christmas Tree Decoration: Glass Present - Red
NB4303
Description
Delivery
DELIVERY OPTIONS
At check out you will be provided with several delivery options, select depending on the urgency of your order
FREE DELIVERY on orders over £50 or No Minimum within LOCAL AREA
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- LOCAL POST CODES (Wokingham & Bracknell) get FREE DELIVERY (No minimum Order) within 5 working days, see below for full details
- FREE LOCAL CLICK & COLLECT (No Minimum Order) – see below
- UK WIDE SPEND £50 in total to get FREE DELIVERY includes ALL FURNITURE
- All none Local Qualifying Orders that qualify will be sent on our STANDARD DELIVERY service
- Furniture will be sent via our Furniture Delivery service, see below
STANDARD DELIVERY - £4.50
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All orders will automatically be sent on this service, if you are not in a hurry this is the most cost-effective option.
FAST DELIVERY - £6.00
This service arrives quicker than our standard delivery but is not gauranteed
- Delivery costs £6.00 and usually takes 2-3 working days
- May require a signature - COVID-19 - Other Proof of Delivery may be taken instead
- Parcels are sent Royal Mail Signed, Hermes or Parcelforce depending on the package size and urgency
- You will receive a despatch email when your goods leave us this will be within 1 working day, your package will then usually be with you within 1-2 working days
- Your tracking details will be on your email or you will be sent a email from the courier
NEXT DAY DELIVERY - Next Working Day Tracked £9
If you would like your item ASAP, this is for you just place your order by 12pm and we will dispatch to you for the next working day
** Please note PARCELS ARE SENT PARCELFORCE 24hr - they are still experiencing some delays **
- Guaranteed Next Working Day Delivery - Orders received by 12pm
- Delivery costs £9.00 and has a guaranteed 1-2 working day lead time
- Sent By Courier (Parcel Force or TNT) or Royal Mail 24hr Guaranteed
- Will require a signature - COVID-19 - Signature is not being taken just a name as confirmation
- You will receive a despatch email when your goods leave us this will be within 1 working day of your order, your package will then be with you within 24hrs
- Your Parcel tracking details will be on your email or you will receive a email direct from the courier to track your parcel
- Please email us at hello@maisonrustic.co.uk with any issues or queries
- Please be aware orders placed on weekend and bank holidays will be collected on the next working day (Mon-Fri) from your order and delivered the next day
- NEXT DAY DELIVERY excludes Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE)
- Excludes Furniture
- POSTAGE will be REFUNDED if Order does not arrive within 2 days
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FREE LOCAL DELIVERY
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If you live local to Wokingham, we will carefully wrap and hand deliver your order free of charge, just select this option at check out.
- Delivery is FREE (Usually a TUESDAY) but will take between 2-5 working days
- LOCAL TOWNS INCLUDED:- Wokingham, Crowthorne, Bracknell, Binfield
- LOCAL POST CODES INCLUDED:- RG12, RG40, RG41, RG42, RG45
- You will be notified on what day your order will be delivered
- You will receive a despatch email detailing what day your order will be delivered
- For Covid-19 a door step - knock and drop policy will be implemented
- Aim to Dispatch within 7-10 working days
- We will email or call you to arrange a delivery day where you will be at home and can take delivery
- A despatch email will be sent when the item is dispatched by our partners
- Smaller Items are sent by courier and will beTracked & Signed For
- Larger Items will be delivered kerbside by Palletways, we will advise, but you will need to ensure you can move the item inside without assistance
- Regular e-mail updates will be provided
- Furniture is currently only available FREE in the UK Mainland
- European Delivery may be available, please ask for a quote outside of the UK
- Delivery flat cost of £12.50
- Delivery Time: Europe:4-6 working days Worldwide: 6-8 working days
- Will require a signature
- Restrictions: Max Weight 2kg, Small Parcels Only maximum item length 50cm, additional costs may be necessary if parcel exceeds size or weight limits. We will contact you to request payment if this is the case.
- You will receive a despatch email when your goods leave us this is usually within 1-2 working days but maybe slightly longer during COVID-19
- Your Royal Mail tracking details will be on your email go to Royal Mail to Track Your Item
- For Royal Mail Service Updates Click Here
- Please email us at hello@maisonrustic.co.uk with any issues or queries
- Excludes Furniture, Mirrors & Larger Items
- International terms also cover none UK Mainland addresses. Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE)
- Available free of charge on all small items
- Collection in stock items available within 1 hour from our Wokingham Store Wed-Sat 10-4
- Just select Click & Collect at Check Out
- Large Furniture Items are not available for Click Collect – FREE DELIVERY is available
- Furniture and all orders over £50 will automatically be delivered unless email request is sent
FURNITURE DELIVERY – UK Mainland Only
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Not all our Furniture is kept on site so can take up to 10 days for Delivery.
International Parcel Delivery
We deliver all over the world, although there are some restrictions ..
** PLEASE NOTE DUE TO COVID-19 international parcels may take 2-3 weeks **
CLICK & COLLECT - Wokingham Store
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Want to guarantee you get your favourite items but don’t want to pay delivery. Choose Click & Collect and pick them up next time you are in town
** PLEASE EMAIL US IF YOUR PARCEL DOES NOT ARRIVE WITHIN THE LEAD TIMES PROVIDED **
Returns
Cancelling Order
For items NOT available to ship immediately you can change your mind before an order has been shipped for a full refund including delivery charge, please ensure:-
- To notify by email of your intent to cancel your order before your item is shipped
- To include order number, item details and reason for cancellation
Your item refund will reach your account within a maximum of 7 days of receiving your cancellation.
Returning Unwanted Items
If your purchase is not wanted or you change your mind feel free to refund it for a full refund either in store or via mail but please ensure:-
- To notify us of your intent to return by email within 14 days of receiving the goods
- To include order number, item details and reason for return on email
- To return the items within 14 days of notification
- To securely package item and return it in it’s original wrapping unused
- You have a proof of posting (in case it gets lost)
Your item refund will reach your account within a maximum of 7 days of the items being returned but will not include any delivery charges or postage costs.
Faulty or Damaged Items
If your purchase doesn’t reach you in perfect condition or develops a fault. We will be more than happy to replace or refund the item please follow steps below:-
- Notify of us by email
- Include order number, item details and damage or fault
- Damage within 14 days of receiving the goods
- Faulty item (electrical or battery operated items etc.) within 6 months
- Send Photographs of fault or damage by email
- Await Response from our Team within 7 days
- Follow instructions given by our team
- If a return is required all postage costs will be paid
Exclusions
We cannot give refunds in the following cases:
- Personalised items unless faulty, miss-spelt or miss-represented
- Items returned after 14 days of notification or purchase, a gift voucher will be issued
- Damaged items not notified by email to us within 14 days.
Goods Should be returned to:
Maison Rustic
4 Bush walk
Wokingham
RG40 1AT
UK
This does not affect your statutory rights.